Better Brand Strategy Comes From Social Listening [Webinar Report]

The 2015 Media Trends report indicates shrinking newsrooms leave more stories needing storytellers than there are reporters available. Social media is breaking stories (60 percent on Instagram) with reporters playing catch up to John Q. Public’s first-hand accounts. Search engines and social media are key places to stay abreast of current happenings. As new users join the various social media platforms daily, and the audience grows, social media continues is the desired destination.

I recently attended a webinar, Is Social Listening Part of Your Brand’s DNA? hosted by Social Media Today’s Robin Fray Carey, with panelists: Lauren Harper, Nick Ayres, and Apryl Pilolli. The live tweeting experience was particularly eventful and is found under #SMTLive, we were even “trending” at one point. Check out the recording and slide deck. Continue reading

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Live Tweeting an Event? 5 Ways to Get the Most Bang for Your Buck

Attending a webinar? Live tweet it. Attending an event? Live tweet it. I am not one to tweet every moment of my life, but when I attend a professional webinar or event, I try to share my learnings with my followers-at-large. I have found live tweeting events are a great way to engage with new tweeps and add to your list of followers. Here are five ways I have tested on many occasions that have enabled me make the most of these sessions.

hashtag search screen1. Use the hashtag. Before the event begins, search for the hashtag on your device. You will notice at the bottom of the screen appears: Tweet #___________. This enables you to quickly send out a tweet without retyping the hashtag each time.

2. Know the speaker’s Twitter handle. If speaker or key participant Twitter handles are given out beforehand, make note of them and be sure to include them with relevant tweets. This will allow those key participants, speakers to retweet and favorite your posts, broadening the potential reach of each tweet.

3. Take your time. Events are typically fast paced with a lot happening simultaneously. The trick to tweeting insightful commentary is to stop and think, and then type. However, you can’t stop for too long as you may miss out on other key messaging to share. Carefully craft your message, spell check tweets before sending. This skill may take time to perfect, so be kind to yourself. Maybe you are only able to send 5-10 tweets on your first go round, but after a few sessions, you’ll be up to 30 or more tweets for the duration. Continue reading

Webinar Report: Is the Death of Social Greatly Exaggerated?

Is the death of social greatly exaggerated? That is the question Scott Monty, seasoned communications professional, sought to answer on today’s webinar offered by Social Media Today. Social Media Today’s CEO, Robin Fray Carey, moderated the call.

As the younger generation (millennials) lose interest in more established platforms, moving on to newer, perhaps untested ones, social marketing no longer has the pull it once did on them. As the landscape changes, what are the new best practices and strategies that marketers and public relations professionals must use to reach their intended audience?

You can follow the conversation on twitter using #SMTLive. Listen for the audio recording.

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Webinar Report: Empowered Employees Build Brand Awareness

Yesterday, I attended and live tweeted a webinar,  Train a Social Workforce: How AT&T Trained Thousands of Employee Advocates#EngageU was the hashtag suggested to aggregate tweets. SocialChorus, an enterprise employee advocacy and engagement platform, hosted the webinar with  Co-Founder and Chief Strategy Officer Nicole Alvino moderated. The guest speaker was Nolan Carleton, lead consultant of programs execution at AT&T, a SocialChorus client.

employee advocacy

Courtesy of Social Chorus

Centered on the benefits of empowering employees to become social storytellers, the webinar  offered an image of leadership and workforce coordinating messaging to allow employees to engage with their network and feel comfortable openly discussing life at AT&T.  When organizations urge employees participation in social media conversations within their social circles, trust and openness become associated with the organization’s brand and culture. This is advertising you cannot buy. It comes from those who have seen the Wizard behind the curtain. but still feel positively about the organization. This is an organization people can trust and want to work with and for. Continue reading

Webinar Report: Is Your Social Media Adding Value?

This week I attended a webinar, How Law Firms Benefit From Social offered by Hootsuite, The guest speakers were Kevin O’Keefe of Lexblog and Nancy Myrland of Myrland Marketing & Social Media. Hootsuite promoted #HootLegal as the place for attendees to share their thoughts, check out the tweets.

As far as I can tell the webinar was well attended and fairly informative, especially if you are looking to launch social media in a professional service or B2B environment and have no clue where to start, what to share and why, what’s your voice, etc. Having been at this since 2009, I didn’t hear anything that I hadn’t heard before, but the idea of adding value resonated with me, as key to the entire social media experience.

For the marketer, social media is a place for storytelling, with each story unveiling a little more of your character, your core values: cleverness, altruism, intelligence, inclusiveness. Is your activity on social media doing that for you? You defined your strategy before entering social media’s nebulous arena, but is your strategy clear in your posts? Are visitors learning who you are and what you stand for?

Courtesy of Mimi and Eunice comic strip by Nina Paley.

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